Managing Claims Work Force Through Technology

How a New Claims System Helped an Early Adopter of Technology Manage Its Work Force

Ray Rose, claims manager, Operations and Oversight at Hastings Mutual Insurance Company, discusses how the implementation of Guidewire’s Claim Center helped his company manage its field and internal adjusters and reduce allocated loss adjustment expense. Hastings Mutual was the first carrier to go live with Claim Center nearly seven years ago, and Rose was integral in the decision process.

Listen to Ray on Claims Beat.