BPM Helps Carriers Fix Leaky Pipes

I was interviewed by Michael Voelker of Property Casualty 360.  Read more...

Halifax, Nova Scotia...my home town

I was interviewed by Nova Scotia Business Inc. for its article: Exceeding Expectations in New York Times...

Getting Your Share of the Software Acquisition Budget (Bill Garvey)

An insurer's software acquisition budget is typically consumed by departments that produce revenue. The costs to acquire and install a policy administration system (PAS) run into the millions. Business benefits expressed as keeping up with competition or replacing legacy systems that slow time-to-market make persuasive arguments. Functions such as Human Resource, Finance and Claims can get a share of the software acquisition budget, but they have to work harder at it.There is value in automating employment application tracking, balancing the books, or reducing the cycle time of the claim process, but it must be expressed in clear cost benefit analysis (CBA) to support software acquisition.

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