Tuesday, 10 May 2011

"The Company you Keep" Intangible Qualities of Software Vendors

Relationships matter

When carriers ask me what's out there in the world of software solutions I can confidently tell them many good options currently exist for Policy Administration, Rating, Claims and Billing. Vendors have matured in their abilities to meet functional requirements, develop systems that perform well in carrier environments, and they have learned how to install their applications. As vendors gain more live experience, the test bed of reality strengthens their applications often at the expense of an insurance company, but the lessons move solutions forward, not backward.  So why choose one vendor over another? (Read more)

Podcast: The Changing Role of the Claim Adjuster in the Market Place

John Beringer, CEO of Beringer Associates, discusses the different role of claims adjusting resulting from the transition to self-insureds from traditional insurance carrier. Beringer analyzes the change in adjuster duties, relationships and allegiances as a result of this paradigm shift. He also discusses regulatory differences between carrier and self-insured adjusters.  Listen to the podcast...