Why Claims Must Try Harder – Making the Case to Replace Legacy Claims Systems

Claims executives must leverage new technology for initiatives that transform the claims department and deliver clear financial results.

By Bill Garvey, Eastern Shore Consulting

June 16, 2011 Making the Pitch When the heads of Marketing and Product tag team the automation committee they typically pin them down. Replacing that thing that's been churning out policies since the 70's is required for survival. Products take way too long to develop; rate changes are stagnant or too slow. The competition is eating our lunch. And when one exec spouts that he can't take advantage of web services, the Claims VP wants to roll her or his eyes into her or his head. Fact is, it's a lot harder to make the case for claims transformation. Marketing and Product make money. Claims spends it. When Claims makes its pitch for similar automation replacement the C level committee turns into the panel from Shark Tank. They're looking for money -- how much will it save, how soon the ROI, why should we do it?

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Wednesday, 8 June 2011

Managing Claims Work Force Through Technology

How a New Claims System Helped an Early Adopter of Technology Manage Its Work Force

Ray Rose, claims manager, Operations and Oversight at Hastings Mutual Insurance Company, discusses how the implementation of Guidewire’s Claim Center helped his company manage its field and internal adjusters and reduce allocated loss adjustment expense. Hastings Mutual was the first carrier to go live with Claim Center nearly seven years ago, and Rose was integral in the decision process.

Listen to Ray on Claims Beat.