Interview with Guidewire Claims

Claims Beat  

In this podcast I interview Brian Retson, Product Marketing Manager for Guidewire ClaimsCenter, discuss Guidewire's latest functionality for handling catastrophe claims, and its ability to provide benchmarking data to an organization's management. Brian offers his opinions on industry trends relative to Claims management and the use of technology.

Insurance & Technology article...

Why Claims Must Try Harder – Making the Case to Replace Legacy Claims Systems

Claims executives must leverage new technology for initiatives that transform the claims department and deliver clear financial results.

By Bill Garvey, Eastern Shore Consulting

June 16, 2011 Making the Pitch When the heads of Marketing and Product tag team the automation committee they typically pin them down. Replacing that thing that's been churning out policies since the 70's is required for survival. Products take way too long to develop; rate changes are stagnant or too slow. The competition is eating our lunch. And when one exec spouts that he can't take advantage of web services, the Claims VP wants to roll her or his eyes into her or his head. Fact is, it's a lot harder to make the case for claims transformation. Marketing and Product make money. Claims spends it. When Claims makes its pitch for similar automation replacement the C level committee turns into the panel from Shark Tank. They're looking for money -- how much will it save, how soon the ROI, why should we do it?

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